Booking Procedure & Payment On selection of your chosen property and dates, we strongly suggest that you ensure the availability of suitable flights to Herakleion or Xania airport before proceeding with your reservation. Your reservation can be made by telephone but must be confirmed by e-mail to info@simplycreteholidays.co.uk within 24 hours. Your email confirmation constitutes a contract between you and the company and acceptance of the terms and conditions below. simplycreteholidays ltd ("the company") is not a package holiday company. The company does not supply flights which should be booked directly by the traveller. Local services, such as car hire, can be arranged on your behalf, but are not provided directly by the company and payment should be made to the car hire company or taxi driver directly. Please note that because simplycreteholidays ltd is only providing the accommodation element of your holiday, it is not subject to the provisions of The Package Travel, Package Holidays and Package Tours Regulations 1992. We strongly recommend that your flights, which are not in our remit, are arranged via an ABTA or ATOL registered company or agency. We also recommend taking out personal holiday insurance for the duration of your holiday, in case of accident or illness. Deposits & Payment A deposit of 30% of the total price is made at the time of booking. The balance is payable not less than 60 days prior to arrival. Payment can be made via bank transfer .Payment by credit card or via PayPal will attract a handling charge of 3.5%. In the event that your balance payment is not made 60 days prior to arrival, the company reserve the right to cancel the contract and retain your deposit, although we will make every effort to avoid this. Please specify your payment preference when making your reservation. Cancellation In the event of cancellation more than 30 days prior to your arrival date, the cancellation procedure of the accommodation in question will be applied. Deposit is non refundable in all cases. Cancellation of your booking within 30 days of your arrival date will incur a 100% cancellation fee. Security of Booking Your booking with us is made directly with the accommodation and the invoice is normally paid by us before your arrival in Crete. This ensures that your accommodation is secured for the duration of your holiday. Our personal relationship with all accommodation owners and managers ensures that our customers enjoy more security of booking than many other companies can offer, even with full bonding. Health & Safety Every one of our properties has been personally inspected. Whilst we endeavour to maintain a high standard, some of our properties do not enjoy all the facilities which are standard in other European countries. Rental properties are required to have a certificate from the Greek Tourist Authority. Swimming pools however may not be depth marked and some properties may lack guard rails and other safety precautions. The company can not accept liability for any lack of facilities in the properties offered. If you have any major concerns regarding safety during your holiday,please contact us and we will do everything possible to respond to your concerns. Nuisance, animals and other guests Constant change and improvement is a feature of Crete and it is possible that building or other work may be taking place in the area near your accommodation, although the majority of this type of work takes place in the winter months. If this proves to be beyond our control, the company cannot be held liable for any nuisance caused by such works. In both urban and rural areas, it is not unknown to see a variety of domestic, farm and wild animals, reptiles, rodents and insects. The company cannot be held responsible for their actions. We ask our guests to show respect for other guests in their accommodation and expect guests who are not our clients to do the same in return. If you experience problems with other guests, please inform the staff at the accommodation in the first instance. If the situation is not resolved to your satisfaction, contact us and we will speak to the accommodation provider. Aggressive, violent or unreasonable behaviour which results in ejection or eviction from the property by the company or the property management or staff will constitute a breach of contract and relieves the company of any further contractual responsibility. Holiday Representatives We do not employ holiday representatives so you should not expect to have someone meet you on arrival at the airport, unless you have arranged car hire or airport transfers or have specifically requested it. We will be pleased to help you and advise you during your stay but will definitely not be knocking on your door trying to sell you excursions or any other "extras". We have a 24 hour help line for any emergencies, but we find that most queries can be better answered locally, via the staff at your accommodation. As always, if you do not feel that you are getting the service that you expect from the accommodation, please contact us and we will do everything possible to rectify the situation. Any issues or problems must be reported in resort, failure to do so relieves the company of any subsequent liability. Website Descriptions and Photographs Descriptions and photographs are accurate to the best of our knowledge. In certain cases it is impossible to take individual photographs where a property is part of a larger building. If you are in any doubt about this aspect please ask before booking. In certain cases photographs are general photographs of the property and may not be of the specific room allocated. The company cannot be held responsible for any variance in the level or standard of service provided by the properties which are beyond the control of the company or a result of changes or shortcomings in staff or general policy of the property concerned. Where properties are given a star rating, this is the rating given by E.O.T and should not be confused with hotel or accommodation ratings systems in other countries.
simplycreteholidays ltd is a Private Limited Company registered with Companies House (reg. no. 5419721) in the U.K Registered Address (U.K) Unit B2, Boughton Business Park Bell Lane Little Chalfont Bucks HP6 6GL Greece Office P.O Box 63 73003 Kalyves Crete |
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